Home care isn't from 9-to-5

For two decades local entrepreneur David Cogan had a successful consulting career working with numerous Fortune 100 companies. But when he learned that Synergy HomeCare, headquartered in Gilbert, was franchising, he knew the opportunity was too good to pass up. 

According to the U.S. Administration on Aging, people ages 65 and up currently represent 12.4 percent of the population, and that number is expected to grow to 20 percent by the year 2030. 

“With Baby Boomer aging, the demand for elder care is going to soar.” said Cogan. “Yet, it’s still an industry lacking professional standards. That’s what Synergy HomeCare is trying to change.” 

Cogan opened his business, located at 10240 West Bell Road in Sun City, in January and is on track to be the system’s top producer by first anniversary. 

Synergy HomeCare provides high-quality, non-medical home care to people in their homes. The more than 100 caregivers working for Sun City’s Synergy are available on an hourly, daily, weekly or 24/7 basis, 365 days per year to seniors, the convalescing or disabled and anyone else who needs help with daily activities. 

Potential clients can call any time of the day or night to request a caregiver and Synergy HomeCare responds. The company has spent years in the creation, development and application of its “quick response” service. Synergy HomeCare’s proven recruitment system provides for the constant availability of caregivers. 

“Home care isn’t from 9-to-5, Monday through Friday,” said Cogan. “We’ve had calls at two in the morning from customers who needed a caregiver in their home in a few hours. You can always reach a Synergy HomeCare representative and we are always there to provide our services.” 

Whether warranted by an emergency or if they are convalescing, disabled or infirm, most people prefer to remain in the comfort, privacy and familiarity of their homes. Many people don’t want to move into an assisted living or nursing home facility unless they absolutely have to. Oftentimes, the only barrier to staying home is finding adequate non-medical care. 

Such needs apply not only to seniors, but also to wide ranging situations such as an expectant mother who might need assistance with everyday tasks, an athlete sidelined by a serious injury or a worker hurt on the job and recovering at home. Synergy HomeCare caregivers are caring, compassionate, dependable and committed individuals who can meet a variety of needs. Recently Synergy HomeCare was hired to care for the youngest clients to date: 10-day-old twins whose mother needed a little assistance. 

The services they provide are divided into three categories:

  1. Daily Living Companions – They provide independent clients social accompaniment, companionship and mental stimulation through such activities as playing games, going for walks or working on crafts. Companions also provide assistance with such things as letter writing, morning and bedtime preparation, help with reading organizing mail and much more.
  2. Homemakers- Homemakers provide all the same services as a daily living companion plus such things as meal preparation and clean-up, light housekeeping, laundry washing and ironing, grocery shopping and errand services.
  3. Personal Care Assistants – In addition to providing all services of a Daily Living Companion and Homemaker, Personal Care Assistants also render limited physical assistance to clients who are minimally dependent for their personal care. Services include help with wheelchairs, walkers and canes; feeding assistance, transferring to and from bed and shower, toilet use, hair combing and setting; dressing and undressing; accompaniment on doctor visits; hospital pick-up and more.

According to the Private Duty Homecare Association, providing transportation, bill paying, housekeeping or laundry, grooming assistance and pet care are among the fastest-growing home-care services. Synergy HomeCare services are utilized not only by private customers, but contract clients as well, including a variety of state agencies.

Synergy HomeCare provides a unique approach for individuals requiring 24/7 live-in care. Recognizing that the needs of its clients may change, Synergy HomeCare never requires long-term contracts. All-inclusive care is provided without any hidden costs in Synergy HomeCare’s flat-rate fee. If the client’s condition improves, hours can be adjusted accordingly with ease. 

“It is our goal to help our clients with their activities of daily living so they can focus on healing.” Cogan said. “We also do an extensive screening that allows us to best match a caregiver’s personality and strengths with the client’s want and needs. That’s so important because of the long-lasting relationship that is created between the client and caregiver.” 

Because Synergy HomeCare strives to provide compassionate care to its clients, its wide range of services easily allow for caregivers’ strengths to be matched with client’s needs. Synergy HomeCare’s CareTEAM provides no-cost, no obligation, in-home assessments to determine the best level of care for individuals. The home assessment is designed as an opportunity for prospective customers to openly ask about Synergy HomeCare services and costs. 

Once a caregiver is placed in a client’s home, a quality assurance calls and/or visits are made at 30 and 90 days after service begins. In rare instances where the fit is just not right, Synergy HomeCare works immediately in providing another caregiver. 

“We are instant communications,” Cogan said. “We want to know that the quality of care we are providing is satisfactory to our clients.” 

In addition to an extensive screening process that includes an intensive background check Synergy HomeCare enforces other guidelines that illustrate the integrity of its services. Caregivers are not permitted to borrow anything, nor use a client’s possessions without permission, including telephone. They are not without the prior permission of both the clients and their family and Synergy HomeCare. 

“Our caregiver will certainly form a bond and relationship with their clients, but there are certain boundaries that they must respect,” Cogan said.